CPCU 500 Module 11 Test Bank

1. When disagreeing with a co-worker, which one of the following is most likely the best type of message to send?

2. When speaking to a group of individuals, which one of the following is a way to ensure a clear and productive communication process?

3. A speaker is giving a presentation to a group of co-workers next week. He is currently determining what actions he wants his audience to take after attending the presentation. This represents which one of the following steps of the communication process?

4. Which one of the following represents a type of body language that should generally be avoided when connecting with an audience and conveying confidence?

5. Asking a question such as “Do you think this strategy will be successful?” can help a speaker do which one of the following?

6. Which one of the following represents an element of active listening?

7. Which one of the following statements is correct regarding active listening?

8. Which one of the following represents a way managers and supervisors can cultivate two-way communication?

9. Marybeth, a supervisor, was having a conversation with Scott, one of her employees. Marybeth asked, “What I hear you saying is that you would like to manage the West region. Is this correct?” Marybeth was illustrating the element of active listening known as:

10. Rochelle, a risk manager, was asked by her supervisor to deliver a presentation to her co-workers on cyber risk. Her presentation was scheduled to last 40 minutes, but she developed a 60-minute presentation because she felt the subject matter was too important to be limited to 40 minutes. She included complex technical jargon and phrases in the presentation to convey to her co-workers that she was a subject matter expert. Approximately 25 minutes into her presentation, she noticed that most of her co-workers were checking their email on their smart phones. Which one of the following steps of the communication process had Rochelle failed to consider?

11. Which one of the following statements is correct regarding the “treating risk” phase of the risk management process?

12. Which one of the following represents a system or process that an organization uses to achieve its operational goals, financial reporting goals, or regulatory compliance goals?

13. Which one of the following represents an internal source that can often provide information regarding risks that aren’t obvious?

14. Which one of the following statements is correct regarding the steps of the risk management process?

15. Oliver was recently hired as a risk management professional for Paul’s Custom Homes. He has been asked to review the company’s current insurance coverages for adequacy and determine if any additional coverage is needed. Oliver must use internal communication to do which one of the following prior to being able to complete this task?

16. The act of improving efficiency and reducing redundancy by some combination of activities is referred to as:

17. The act of working together to achieve individual goals is referred to as:

18. Which one of the following represents a key to effective collaboration?

19. Which one of the following techniques can be detrimental to the motivation of workers?

20. Developing a thorough understanding of each unit’s role and how it supports or depends on other units and stakeholders is a requirement when:

21. Dave is a project manager for Refrigerators ‘R’ Us. He has been assigned an important project that will require a collaborative effort from all team members. Dave should do which one of the following?

22. Which one of the following represents a key task that a risk professional must excel at when working with subject matter experts?

23. After consulting subject matter experts, a risk professional must do all of the following, EXCEPT:

24. If a risk manager is concerned that water levels at a new construction site will rise over time, one of the first steps the risk manager should take is to:

25. Which one of the following represents a mode of persuasion that refers to the need to support a message, claim, or argument with evidence?

26. Which one of the following is a common problem with meetings that should be avoided?

27. Which one of the following statements is correct regarding skills necessary to deliver an appropriate message to an audience?

28. If a speaker believes a meeting will be impacted by hidden agendas, the speaker should consider starting the meeting by:

29. Which one of the following represents a concern that affects a person’s behavior but isn’t openly stated by the person?

30. Marvin was recently hired as a risk manager for Lemoine Auto Parts. He is preparing for a presentation on job efficiency for the employees of the company. He plans to establish credibility with the audience by mentioning ways he has successfully dealt with creating efficiencies at a prior job. Which one of the following modes of persuasion is he using?

31. Marvin was recently hired as a risk manager for Lemoine Auto Parts. He is preparing for a presentation on job efficiency for the employees of the company. He plans to support his message by showing evidence of how job efficiencies have increased the bottom line in past years. Which one of the following modes of persuasion is he using?