14. Jack recently suffered a fire loss. He submitted a claim to his insurance company, and that claim was entered into the insurer’s claim information system. Tammy, a claim representative, was assigned Jack’s claim. She identified his coverage and determined the loss did occur during the coverage period. Tammy then contacted Jack and began her investigation of the claim. Which one of the following would most likely be the next step for Tammy, consistent with the claim handling process?