CPCU 500 Module 11 Test Bank

 

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1. When disagreeing with a co-worker, which one of the following is most likely the best type of message to send?

2. When speaking to a group of individuals, which one of the following is a way to ensure a clear and productive communication process?

3. A speaker is giving a presentation to a group of co-workers next week. He is currently determining what actions he wants his audience to take after attending the presentation. This represents which one of the following steps of the communication process?

4. Which one of the following represents a type of body language that should generally be avoided when connecting with an audience and conveying confidence?

5. Asking a question such as “Do you think this strategy will be successful?” can help a speaker do which one of the following?

6. Which one of the following represents an element of active listening?

7. Which one of the following statements is correct regarding active listening?

8. Which one of the following represents a way managers and supervisors can cultivate two-way communication?

9. Marybeth, a supervisor, was having a conversation with Scott, one of her employees. Marybeth asked, “What I hear you saying is that you would like to manage the West region. Is this correct?” Marybeth was illustrating the element of active listening known as:

10. Rochelle, a risk manager, was asked by her supervisor to deliver a presentation to her co-workers on cyber risk. Her presentation was scheduled to last 40 minutes, but she developed a 60-minute presentation because she felt the subject matter was too important to be limited to 40 minutes. She included complex technical jargon and phrases in the presentation to convey to her co-workers that she was a subject matter expert. Approximately 25 minutes into her presentation, she noticed that most of her co-workers were checking their email on their smart phones. Which one of the following steps of the communication process had Rochelle failed to consider?