My Account

How do I create an account?

1) Click the “SIGN-UP” link at the top right side of our site.
2) Fill out the form.
3) Click the “REGISTER” button.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account” link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “SIGN-UP” link at the top right hand side of our site. Under the login box you’ll see a button that says “Forgot Password”. Click that button, enter your email address, and click the “RESET PASSWORD” button. An email will be sent to you. Follow the instructions in that email.

How do I return my product?

Please email help@bigdaddyu.com for more information about returning your study materials.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

You may return your study materials to us for any reason within 90 days of purchase for a full refund. Please contact help@bigdaddyu.com for further assistance.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.