Order Status

Has my order shipped?

Click the “My Account” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

If you need to make any changes to your order once you’ve submitted it, please email help@bigdaddyu.com for further assistance. We’re happy to make any modifications you need.

How do I track my order?

Click the “My Account / My Courses” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account / My Courses” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please email help@bigdaddyu.com for assistance.

Refunds/Exchanges

If you need to return or exchange your study materials, please email help@bigdaddyu.com for assistance.